Shipping policy
At Mixels, we work hard to make sure your order reaches you safely and as quickly as possible.
Order Processing
All orders are processed within 1–2 working days. Once your order is processed, you will receive a confirmation message with your tracking details.
Delivery Time
Delivery usually takes 2–5 working days, depending on your location.
Major cities typically receive their orders faster, while some areas may take the full estimated time.
Shipping Fees
Shipping fees will be calculated at checkout based on your delivery address.
Order Inspection Policy
Please note that inspection or preview of the order is not allowed in the presence of the shipping courier. Receiving the shipment is considered final acceptance of the order. If you experience any issue after receiving your order, please contact us and we will be happy to assist you.
Delays
In rare cases, delays may occur due to courier issues, weather conditions, or high order volumes. If your order is delayed, feel free to contact us and we’ll help you track it down.
Contact Us
If you have any questions regarding your shipment, please reach out to us through our social media or email — we’re always happy to help.